Support Strategy
Wireless Data Systems, Inc. (WDS) understands your company expects a relationship with a responsive service provider. WDS' maintenance program protects your wireless project investment and assures timely and proper responses to any system issues.
COMMITMENT TO SUPPORT
Our commitment to support has resulted in many satisfied customers. WDS guarantees support for all hardware and software implementations.
Wireless Data Systems, Inc. believes an effective support strategy requires three major fundamentals:
- an effective support strategy
- a proven methodology to execute the support strategy
- and qualified personnel to ensure the support strategy is provided
WDS offers our customers a comprehensive and flexible service program that offers complete support for our customers.
Our support program offers priority response within four hours of a support request. A simple telephone call into our service center will initiate a priority response. Our service engineers will diagnose and isolate a failure (requires remote access to our host server). Contact us immediately if you have a support question or concern -
1-561-488-5540.
PERSONAL GUARANTEE
WDS employs individuals that have a proven track record of successful and professional service with LAN / WLAN and RF systems. It is our commitment to provide you with the most reliable service possible. Upon initiation of a service contract, each customer is immediately entered into our service database. Service calls are monitored and tracked from start to successful resolution of the issue.
